Shipping Policy

At SWISH NATION, we're all about getting you geared up and on the court as quickly as possible. Here's what you need to know about our shipping process:

 

Domestic Shipping (Australia):

  • Delivery Time: We aim to deliver your order within business days. While we hustle to get your gear to you swiftly, please understand that carrier delays can happen, especially during peak seasons.
  • Signature on Delivery: All parcels require a signature on delivery, ensuring your items land safely in your hands.
  • Authority to Leave: Don't worry if you're not home! If the carrier deems it safe, they'll leave your parcel at your address and record proof of delivery.
  • Responsibility: Once the parcel is delivered with a signature or with permission to leave, SWISH NATION cannot be held liable for any missing parcels. So, make sure someone's around to receive it or choose a safe spot!

 

International Shipping:

  • Delivery Time: For our global SWISH Squad, delivery times are also estimated in business days. Please note that delays can occur, especially during busy periods.
  • Duties and Taxes: While we've got you covered for most taxes, some orders may incur additional duties fees based on your country's regulations. If you're unsure, reach out to our team before making a purchase.
  • Unclaimed Parcels: If a parcel isn't claimed or refused, it's returned to us or abandoned by authorities. Unfortunately, we can't offer refunds in such cases, so be sure to keep an eye on your deliveries!

 

Authority to Leave Service:

  • Secure Delivery: Our trusted couriers may opt for an Authority to Leave service, ensuring your parcel's safe placement without a signature. However, once it's left, we can't be held responsible for any disappearances. Safety first, always!

 

PO Boxes and APO Boxes:

  • Note: Currently, we don't ship orders to PO or APO boxes via international postage. Apologies for any inconvenience!

 

We're committed to ensuring your SWISH NATION experience is smooth from click to court. If you have any further questions or need assistance, don't hesitate to reach out to our customer service team. Let's keep the game going strong!


For any inquiries or assistance, please contact our customer support team at support@swishnation.co