Frequently Asked Questions

Track My Order, Where's My Swish?

  • If you're holding a tracking number, keep your eyes peeled! Once your order is airborne, expect a confirmation email with all the juicy shipping details and your tracking number. Dive into AusPost to track your Swish.
  • Don't have a tracking number but wield an account?
    Sneak into your account and hit up the Orders page to catch a glimpse of your Swish's whereabouts.
  • Were you a mysterious guest during checkout?
    No worries, summon our Customer Service Team or slide into a chat with our Live Chat squad on swishnation.co

How Fast Can You Dunk My Order?

Let the anticipation build for 1-3 business days as we stir up the magic cauldron to process your order before it jets off into the sunset. We're hustlin' to get your Swish to
you pronto!

When Will My Swish Slam Dunk Into My Hands?

Delivery times are estimated in business days, and while we do our best to hustle, please understand that carrier delays can happen. But rest assured, we're committed to getting your gear to you ASAP!

  • Domestic orders are like a quick dribble to the basket, typically reaching you within 3-7 business days.
  • For our international Swishers, it's a bit of a global trek, taking 1-4 weeks depending on where you call home.

What's the Delivery Alley-Oop?

We're running with Australia Post, your MVP of shipping services. Every order comes suited with a tracking number, jetting into your inbox within 1-3 business days. If you don't see it, give our customer service crew a shout!
Return My Rebound!
Want to return your Swish? Shoot an email over to customercare@swishnation.co within 5 business days of receiving it. But remember, you're the coach for return shipping costs.
Can I Return My Swish or Should I Pass?
Returns are accepted, but remember, Final Sale items are the exception. For others, just make sure they're in top-notch condition, with tags intact and odor-free. We're here to keep you stylish!

Find the playbook for returns on our website. It's where all the cool kids hang out.
Oops! Wrong Play, Wrong Item!
If you caught the wrong pass, don't worry! Email us within 7 business days with a snapshot, and we'll swap it out. We'll even foot the bill for return shipping expenses.
Exchange Alley-Oop!
No direct exchanges here, but we'll hook you up with store credit once we receive your return. It's like a free throw for your next play.
Fabric Finesse: What's Our Swish Made Of?
Check the product descriptions on our website for all the fabric deets.
Import Tax? Foul or No Foul?
No, sir! Check out our Shipping page for the lowdown on import tax penalties and other customs shenanigans. Check if any extra duties apply in your country!
Do You Ship Internationally?
Absolutely! We'll ship your Swish worldwide, but sorry, no love for Russia and Military Bases.We're global! International delivery times are in business days too. Keep in
mind, delays can occur, especially during peak seasons. And hey, don't forget to check if any extra duties apply in your country!
Lost in Transit: What's the Bounce Back?
If your package does the loop-de-loop back to us due to an address fumble, no sweat! Just hit us up at sales@swishnation.com.au, and we'll get you back in the game.
When's the Next Slam Dunk Restock?
Keep your ears to the hardwood by joining our mailing list or giving us a follow @swish__nation_ on Instagram.
Size Switcheroo! Can I Pull It Off Before the Final Buzzer?
Before your Swish hits the court, give us a shout at customercare@swishnation.co and we'll see what we can do.
Just remember, we're sprinting to keep up with orders, so act fast!
What if something's faulty?
Oh no, we're sorry to hear that! If something's not up to par, let us know within 14 days. Provide details and an image, and we'll sort it out with a refund. Your satisfaction is our slam dunk!
What's this Authority To Leave Service?
Final Sale items are your last chance grabs! Once snagged, they're yours to keep, as they won't be restocked. Just a heads-up: they're not eligible for returns unless they're confirmed faulty by our team.
Can I add a forgotten discount code?
Oops! Unfortunately, once an order's placed, we can't add or change discount codes. But hey, keep it handy for your next SWISH NATION spree!
For the full play-by-play, check out our FAQ page or give our terms and conditions a read on our website. Let's keep the Swish Nation vibes alive! 🏀✨ 
For any other queries, drop us a line at hello@swishnation.co. We're here to assist, making sure your SWISH NATION experience is NOTHING BUT NET!